Live Healthcare Console: Evaluating digital health design models, a South African perspective

Live Healthcare Console: Evaluating digital health design models, a South African perspective

Blog Article

Background: The Department of Health has implemented eHealth systems, yet Gauteng (South Africa) continues to experience healthcare burdens such as prioritising scarce resources.The Floor - Nets healthcare technology landscape continues to grow in complexity, yet the availability of real-time information for decision making is limited.A Live Healthcare Console has been proposed to keep key stakeholders informed using real-time information by connecting existing healthcare resources.Objectives: The objective of the research was to identify and evaluate five eHealth design models to determine whether they can be used to design a Live Healthcare Console.

The evaluation of the models considered the Batho Pele Principles, which was created by the South African government to promote service delivery.Method: A literature review was conducted to identify relevant eHealth models.The models were evaluated and scored using a custom evaluation framework.The models were also scored against the eHealth model aims (combine, communicate, collaborate and connect) identified in this research.

Results: The average score of the five models was 70%, with none fully satisfying the unique South African contexts such as the Batho Pele Principles.Conclusion: A new design model needs to be created as the foundation for the Live Healthcare Console, as no model which caters to EZEKIEL CEREAL ALMOND the South African context exists.Contribution: A custom evaluation framework for eHealth models considering the unique South African contexts was created.Five models were also evaluated and scored against the new framework.